Terms of Use

These terms govern your use of the Nylo AI website and the Nylo AI product. Nylo is generally available; creating an account is free, and Nylo Premium is a paid subscription.

Presenting plans on the Pricing page is an invitation to make an offer, not a binding offer. You make a binding offer when you confirm your subscription in Stripe-hosted Checkout using the clearly labelled payment button. The contract is concluded when we accept that offer by confirming the subscription or by providing access to Nylo Premium. The contract language is English. We do not file the contract text separately; these terms are available on this page at all times and your subscription details are available from Stripe.

When account registration is temporarily closed, the website offers a waitlist for product updates. Joining the waitlist creates no contract and no payment obligation. By submitting your email address you ask us to contact you about Nylo AI, and you can withdraw that request at any time by emailing info@finnfreeman.com.

You must be at least 16 years old to create a Nylo account. If you are under 18, you may only create an account and subscribe to Nylo Premium with the consent of a parent or legal guardian, who accepts these terms with you and is responsible for any payments.

Nylo is not directed at children under 16 and we do not knowingly create accounts for them. If we learn that an account belongs to a child under 16 without the required parental consent, we will close it and delete the associated personal data. If you believe a child has created an account, contact info@finnfreeman.com.

Nylo Premium is offered to consumers and to business users. Where these terms grant rights that apply only to consumers — in particular the right of withdrawal below — those rights apply only to consumers within the meaning of §13 BGB.

Nylo is offered in two tiers through Stripe-hosted Checkout. Nylo Lite (AI study plans, calendar, and flashcards, without the Nylo chat) costs €3.99 billed every 7 days or €119.88 billed yearly. Nylo Premium (everything in Lite plus the Nylo chat) costs €5.99 billed every 7 days or €203.88 billed yearly. Advertised prices include applicable tax. All four subscriptions renew automatically for the same tier and period until canceled. Stripe shows the applicable tier, billing period, amount, charge timing, tax treatment, and renewal terms again before you subscribe.

Every plan may include a 7-day free trial. A trial is available once per account and once per payment card: only when the Nylo account has never subscribed, the payment card has not previously been used for a Nylo subscription or trial, and any free Lite days on the account have not yet ended. Nylo records the card of every subscription for this purpose. A missing or non-card fingerprint receives no trial. If you are ineligible, Stripe clearly shows an immediate charge of the plan price before you confirm the subscription.

You can also use Nylo Lite free for 3 days without entering payment details. The free days start when you choose them and end automatically after 3 days; there is nothing to cancel and no payment obligation arises. The offer is available once per person, and we may refuse it when the email address (ignoring +tags and, for Gmail addresses, dots), the browser, or the network connection has already been used for free Lite days, or when the account has already subscribed. The Lite features and limits apply during the free days, including a lower total AI usage allowance. After the free days end, continued use requires a paid plan, which is then charged immediately without a trial.

You can update your payment method and view invoices through Stripe from the Nylo Billing page. Canceling during a trial ends the subscription and access to the paid tier immediately. Canceling a paid active subscription stops renewal at the end of the current paid period, and access continues until then; you may resume before that date. Failed or overdue payment removes access to the paid tier immediately. A Premium Weekly subscription can be scheduled to change to Premium Yearly at the next Weekly renewal without a trial or proration, and that scheduled change can be canceled before it begins. Refund requests are reviewed by Nylo support and do not arise automatically from cancellation.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — Finn Freeman, Regerstrasse 27, 81541 Munich, Germany, email info@finnfreeman.com, phone +49 17631135339 — of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below or our online cancellation form, but neither is obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged a fee as a result of such reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of your withdrawal, in comparison with the full coverage of the contract. Before your subscription starts we ask you to make that request expressly, and we tell you at the same time that making it means you owe this proportionate amount if you later withdraw. If you do not make that request, no proportionate amount is owed.

Model withdrawal form

If you wish to withdraw from the contract, you may fill in this form and return it to us.

You can terminate your subscription at any time, without giving a reason and without signing in, using the cancellation page. It is reachable from the footer of every page. You can also cancel from the Nylo Billing page or through the Stripe customer portal while signed in, or by any other unambiguous statement to us.

Termination is separate from withdrawal. Terminating a paid subscription stops the next renewal and leaves access in place until the end of the period you have already paid for. Terminating during a trial ends access immediately. Withdrawal, where it applies, unwinds the contract as described above.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have given a guarantee.

For slight negligence we are liable only where we breach an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely. In that case our liability is limited to the damage that is foreseeable and typical for this type of contract. Any further liability for slight negligence is excluded.

Your statutory rights, including rights in respect of defects and the statutory right of withdrawal, are not affected by this section.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another country, this choice of law does not deprive you of the protection of mandatory provisions of the law of that country.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. The former European Commission Online Dispute Resolution platform was discontinued on 20 July 2025.